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All Help Articles
16 articles found
How to book your first appointment
Step-by-step guide to booking your first allied health appointment through AlliedCareConnect.
How to join a telehealth session
Learn how to join your telehealth appointment and troubleshoot common connection issues.
How to request interpreter assistance
Request interpreter support for your appointments in your preferred language.
How to use your funding for therapy
Understand how to use your NDIS or Aged Care funding for allied health services.
How to view or download your reports
Access your therapy reports, progress notes, and invoices through your participant portal.
How to submit a referral
Complete guide for Support Coordinators and Plan Managers on submitting referrals.
How to approve quotes
Learn how to review and approve quotes for your participants through the portal.
How to track participant progress
Monitor your participants' progress and outcomes through real-time reporting.
How to accept a referral
Step-by-step guide for providers on accepting and managing new client referrals.
Submitting notes & reports correctly
Best practices for submitting clinical notes and progress reports.
Invoicing and payout timelines
Understand when and how you'll receive payments for your services.
Device and browser compatibility
Check if your device and browser are compatible with our telehealth platform.
Enabling your camera & microphone
Troubleshoot camera and microphone issues for telehealth sessions.
Testing your connection before a session
How to test your internet connection and equipment before your appointment.
Using Simple Mode
Enable Simple Mode for easier navigation with bigger text and guided steps.
Screen reader instructions
Instructions for using screen readers with AlliedCareConnect.
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