Privacy Policy
AlliedCareConnect respects your privacy and handles all personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and NDIS/Aged Care Quality Standards.
Key Privacy Commitments
Your privacy and data security are fundamental to our service delivery.
Data Stored in Australia
All personal and health information is stored securely within Australia's borders.
End-to-End Encryption
Data is encrypted at rest (AES-256) and in transit (TLS 1.3).
No Third-Party Sharing
We do not share your data with third parties for marketing purposes.
Your Rights
You can request copies or deletion of your data anytime.
No Cross-Border Transfer
Your data never leaves Australia without your explicit consent.
Contact Us
privacy@alliedcareconnect.com.au
Australian Privacy Principles
We adhere to all 13 Australian Privacy Principles as outlined in the Privacy Act 1988 (Cth).
Collection Limitation
We only collect personal information that is necessary for providing our services.
Data Quality
We take reasonable steps to ensure personal information is accurate, complete, and up-to-date.
Purpose Specification
We clearly explain why we collect personal information and how it will be used.
Use Limitation
We only use personal information for the purposes for which it was collected.
Security Safeguards
We implement appropriate security measures to protect personal information.
Openness
We are transparent about our privacy practices and provide clear information.
Information We Collect
We collect only the information necessary to provide our services effectively and safely.
Personal Information
Examples include:
- Name
- Date of birth
- Contact details
- Address
Used for:
Service delivery and communication
Health Information
Examples include:
- Medical history
- Treatment plans
- Progress notes
- Assessment results
Used for:
Clinical care and treatment coordination
Financial Information
Examples include:
- NDIS plan details
- Funding information
- Payment details
- Insurance information
Used for:
Billing and funding management
Technical Information
Examples include:
- IP address
- Device information
- Usage data
- Cookies
Used for:
Platform functionality and security
Your Privacy Rights
You have important rights regarding your personal information under Australian privacy law.
Access Your Information
You can request access to the personal information we hold about you. We will provide this information within 30 days of your request.
- • View your personal and health information
- • Download copies of your data
- • Request specific information about how we use your data
Correct Your Information
You can request corrections to any inaccurate or incomplete personal information we hold about you.
- • Update your contact details
- • Correct any errors in your information
- • Add missing information
Delete Your Information
You can request deletion of your personal information, subject to legal and clinical requirements.
- • Request deletion of your account
- • Remove specific information
- • Understand retention requirements
Complain About Privacy
You can make a complaint if you believe we have breached your privacy rights.
- • Contact our Privacy Officer
- • Lodge a complaint with the OAIC
- • Seek independent advice
Privacy Contact Information
For privacy-related questions, requests, or complaints, please contact our Privacy Officer.
privacy@alliedcareconnect.com.au
Phone
1300 33 18 35
Address
Level 8, 123 Collins St
Melbourne VIC 3000
Questions about your privacy?
Our Privacy Officer is here to help with any questions or concerns about how we handle your information.