Telehealth Consent & Information
Important information about telehealth services and your consent to participate
What You Need to Know
Before participating in a telehealth consultation, please read this information carefully
Understanding Telehealth
Telehealth involves the delivery of health services via video conferencing technology. You will interact with your health professional in real-time through a secure online platform, similar to a face-to-face consultation but conducted remotely.
Benefits of Telehealth
Telehealth offers convenience, reduces travel time and costs, allows access to care from your home, and can be particularly beneficial during times when in-person visits are not possible or practical.
Limitations and Risks
Telehealth may not be suitable for all conditions or situations. There may be technical difficulties, limitations in physical examination, and potential privacy concerns. Your health professional will assess whether telehealth is appropriate for your needs.
Privacy and Security
We use secure, encrypted platforms that comply with Australian privacy laws. However, no method of electronic transmission is 100% secure. You should use a private location and secure internet connection for your sessions.
Your Responsibilities
You are responsible for ensuring you have appropriate technology, a stable internet connection, and a private location for your session. You must not record sessions without explicit consent from your health professional.
Emergency Situations
Telehealth is not suitable for emergency situations. If you experience a medical emergency, call 000 immediately. For urgent but non-emergency situations, contact your local health service or GP.
Technical Requirements
What you need for a successful telehealth session
Device
Computer, tablet, or smartphone with camera and microphone
Internet
Stable broadband or 4G/5G connection (minimum 1.5 Mbps)
Software
Web browser (Chrome, Safari, Firefox) or our mobile app
Privacy
Private, quiet location where you won't be interrupted
Consent Statement
By participating in a telehealth consultation, I acknowledge that:
- I understand what telehealth involves and its benefits and limitations
- I have the necessary technology and internet connection for telehealth
- I understand that telehealth may not be suitable for all conditions
- I understand the privacy and security measures in place
- I can withdraw consent at any time and request an in-person consultation
- I understand that in emergency situations, I should call 000
Important Notice
This consent form will be presented to you before your first telehealth appointment. You must provide informed consent before the consultation can proceed. If you have questions or concerns, please discuss them with your health professional or contact us.
Your Rights
You have the right to refuse telehealth and request an in-person consultation instead. Your health professional will discuss alternative options with you if telehealth is not suitable for your needs.
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